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Customer service


Returns

You have a cooling-off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging.
The return costs are for your account for returning the order.
We will credit the amount within 14 days.
You can also use the model form.


The entrepreneur (name of webshop) will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product (if the entire order is returned), immediately but within 14 days following the day on which the consumer gives him the withdrawal. reports. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to pay back the additional costs for the more expensive method.

Payment options
In the webshop of SkinBest.nl you can pay safely and easily. At SkinBest.nl you pay in advance via Ideal, in advance via a bank transfer, Bancontact (Mister Cash) or via PayPal. The Bancontact payment method at SkinBest is only for Belgian customers. If you bank via the internet, you can pay electronically via our site in a safe way, just like you do a PIN payment in a shop. If you choose Ideal, a new screen will open and you can choose your own bank. The usual procedure for online payment via Ideal follows below.
When you choose to pay in advance by bank transfer, you can simply complete the order. As soon as the total amount including shipping costs has been credited to our bank account, we will ship your order. Please do not forget to mention your order number with the payment. If you have a PayPal account, you can also choose to pay via PayPal. No additional transaction costs are charged for this payment method.

Postpay:
Pay 50% afterwards by bank transfer

Payment afterwards is possible via bank transfer.
You can simply complete the order by bank transfer. As soon as 50% of the amount has been credited to our bank account, we will ship your order. Please do not forget to mention your order number with the payment. You must pay the remaining 50% by bank transfer within two weeks of receiving your order.

Delivery
As a product Ordered and paid before 4:00 PM, we can ship the product the same day. The accessories have a delivery time of 1 - 3 days. It sometimes happens that a product is difficult to deliver due to high demand and the delivery time is longer. We will keep you informed about this by e-mail.

Free Shipping within the Netherlands and Belgium for accessories: At SkinBest.nl you pay no shipping costs for accessories.

Complaints handling
It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can mail to:


Service@skinbest.nl


Our employees of the complaints department will review the complaint
and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. They will then mediate https://www.keurmerk.info/nl/c onsumenten / complaint /

From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ( http://ec.europa.eu/odr If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.